This guide breaks down what a Guarantee Letter is, the requirements, the step-by-step application process for both DSWD and the OP, and how to use your approved GL at Audibly.

What Is a Guarantee Letter (GL)?

A Guarantee Letter is an official document issued by a government agency confirming it will shoulder or subsidize part of a patient’s medical expenses. Instead of cash, the agency pays an accredited provider directly on the patient’s behalf. GLs commonly cover hospital bills, medicines, laboratory tests, and assistive devices — including hearing aids.

Two of the most accessible sources of a Guarantee Letter for hearing aid assistance in the Philippines are:

• DSWD, through its Assistance to Individuals in Crisis Situation (AICS) program
• Office of the President, through the Presidential Action Center (PACe)

How to Get a DSWD Guarantee Letter for Hearing Aid Assistance

Who Can Apply

You may qualify for a DSWD Guarantee Letter if you’re a financially disadvantaged individual or family, or if you need a hearing evaluation, hearing aid, or other medical device you can’t fully afford. Applications are assessed by a DSWD social worker.

DSWD Guarantee Letter Requirements

1. Medical documentation — a medical certificate, clinical abstract, or medical report with the patient’s name, diagnosis, and the attending physician’s signature and license number, issued within the last three months.
2. Cost estimate or quotation — for a hearing aid or assistive device (Audibly can issue this for your application).
3. Valid government-issued ID — of the patient or authorized representative.
4. Certificate of Indigency or Residency — from your barangay, or a certification from your Local Social Welfare and Development Office (LSWDO).

Steps to Apply for a DSWD Guarantee Letter

1. Gather all required documents listed above.
2. Visit your Local Social Welfare and Development Office (LSWDO), the nearest DSWD Field Office, or a Malasakit Center if you’re being assessed at a partner hospital.
3. Submit your documents for interview and evaluation by a social worker.
4. Wait for approval — if granted, DSWD issues a Guarantee Letter stating the assistance amount and purpose.
5. Present the Guarantee Letter to Audibly to apply it toward your hearing evaluation or hearing aid purchase.

How to Get an Office of the President Guarantee Letter for Hearing Aid Assistance

Who Can Apply

The OP’s medical assistance program, processed through the Presidential Action Center (PACe), supports indigent individuals, persons with chronic conditions, senior citizens, and persons with disabilities (PWDs) — including those who need assistive devices like hearing aids.

Office of the President Guarantee Letter Requirements

1. Proof of financial need — a Certificate of Indigency or Social Case Study Report from DSWD or your local social welfare office.
2. Medical documentation — a medical certificate, clinical abstract, or treatment protocol/prescription, dated within the last three months and signed by the attending physician.
3. Valid ID — of the patient or authorized representative (driver’s license, passport, UMID, PhilHealth ID, Senior Citizen ID, PWD ID, or National ID).
4. Medical Application Form (if available), along with a cost estimate for the hearing aid or device.

Steps to Apply for an OP Guarantee Letter

1. Contact the Presidential Action Center (PACe) via trunk line, local line, or email to start your request.
2. Prepare your documents: application form (if available), proof of indigency, recent medical records, and valid IDs.
3. Submit your complete application to PACe, confirming the preferred submission method — in person, by mail, or by email.
4. PACe evaluates your application and endorses it to the appropriate agency for processing.
5. Once approved, present your Guarantee Letter to Audibly to redeem it toward your hearing care needs.

Audibly Accepts Guarantee Letters for Hearing Aids

Better hearing shouldn’t be a luxury. Audibly proudly accepts Guarantee Letters from both DSWD and the Office of the President, making it easier for qualified patients to access hearing evaluations, hearing aid fittings, and devices without shouldering the full cost themselves.

If you or a loved one is considering applying for a Guarantee Letter, our team can help prepare the cost estimate or quotation your application needs. Visit any Audibly branch to get started — one step closer to hearing life clearly.